Privacy Policy for Pixelcore Tech LLC
Effective Date: September 6, 2025
At Pixelcore Tech LLC (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website at www.pixelcoretech.com (the “Site”), interact with our services, or contact us. By using the Site or our services, you consent to the practices described in this policy.
We operate as a web design and digital marketing agency based in Rochester, New York, serving clients primarily in the United States. This policy complies with applicable U.S. laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and general data protection principles. If you are located outside the U.S., please note that your data may be transferred to and processed in the U.S., where privacy laws may differ.
1. Information We Collect
We collect information that identifies, relates to, or could reasonably be linked to you (“Personal Information”). This includes:
a. Information You Provide Directly
- Contact and Inquiry Data: When you fill out forms, request consultations, or contact us (e.g., via email, phone, or our contact page), we may collect your name, email address, phone number, company name, and any details you share about your project or inquiry.
- Service-Related Data: If you engage our services (e.g., web design, e-commerce development, or SEO), we may collect billing information, payment details (processed securely via third-party providers), and project-specific details.
- Feedback and Correspondence: Information from surveys, reviews, or communications you send us.
b. Information Collected Automatically
- Device and Usage Data: As you browse the Site, we automatically collect details about your device and interactions, such as IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and clickstream data. This helps us understand Site usage and improve functionality.
- Cookies and Similar Technologies: We use cookies, web beacons, pixels, and log files to track user behavior, remember preferences, and analyze trends. For example:
- Essential cookies for Site operation.
- Analytics cookies (e.g., via Google Analytics) to measure performance.
- Marketing cookies for personalized ads. You can manage cookies through your browser settings; however, disabling them may limit Site features. For more on cookies, visit www.allaboutcookies.org.
We do not knowingly collect Personal Information from individuals under 18 years of age. If we learn we have collected such data, we will delete it promptly.
2. How We Use Your Information
We use your Personal Information for legitimate business purposes, including:
- Providing and improving our services, such as responding to inquiries, delivering web design projects, and optimizing e-commerce solutions.
- Communicating with you about your requests, updates, or marketing materials (with your consent where required).
- Analyzing Site usage to enhance user experience, troubleshoot issues, and measure the effectiveness of our marketing.
- Processing payments and managing billing (via secure third-party processors).
- Complying with legal obligations, preventing fraud, enforcing our terms, or protecting our rights, property, or safety.
- For internal operations, such as auditing, data analysis, and research.
We do not sell your Personal Information as defined under CCPA/CPRA.
3. Sharing Your Information
We may share your Personal Information with:
- Service Providers: Third parties that assist us, such as hosting providers (e.g., WordPress or Webflow), analytics tools (e.g., Google Analytics), payment processors (e.g., Stripe), or marketing platforms. These providers are contractually obligated to use your data only for our purposes and to protect it.
- Business Partners: If relevant to a project, with your consent (e.g., integrating third-party tools for e-commerce sites).
- Legal Requirements: If required by law, subpoena, court order, or to respond to government requests; or to protect against misuse of the Site.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
We do not share your data with third parties for their own marketing purposes without your explicit consent.
4. Data Security and Retention
We implement reasonable administrative, technical, and physical safeguards to protect your Personal Information from unauthorized access, loss, or alteration (e.g., encryption for sensitive data and secure servers). However, no online transmission is completely secure, so we cannot guarantee absolute protection.
We retain your Personal Information only as long as necessary for the purposes outlined in this policy, or as required by law (e.g., for tax or legal compliance). For example, contact data may be kept for up to 7 years for record-keeping. When no longer needed, we securely delete or anonymize it.
5. Your Rights and Choices
You have rights regarding your Personal Information, subject to verification and applicable laws:
- Access and Correction: Request details about the Personal Information we hold and correct inaccuracies.
- Deletion: Ask us to delete your data (with exceptions, e.g., for legal obligations).
- Opt-Out of Sharing/Sale: Under CCPA/CPRA, California residents can opt out of the “sale” or sharing of Personal Information for targeted advertising (though we do not currently sell data).
- Limit Use of Sensitive Data: Request limits on processing sensitive Personal Information.
- Non-Discrimination: We will not discriminate against you for exercising your rights.
- Marketing Opt-Out: Unsubscribe from emails via the link in our messages or by contacting us. You can also opt out of targeted ads via tools like the Digital Advertising Alliance (optout.aboutads.info) or Network Advertising Initiative (www.networkadvertising.org/choices).
For CCPA/CPRA requests (if you are a California resident), contact us as detailed below. We will respond within 45 days (extendable by 45 days if needed). We may require identity verification.
If you are in the EU/EEA (under GDPR) or other regions with similar laws, you have additional rights like data portability and objection to processing. Contact us for details.
We do not honor browser-based “Do Not Track” signals, as there is no industry standard for compliance.
6. Third-Party Links and Services
The Site may contain links to third-party websites or integrate tools (e.g., social media plugins). We are not responsible for their privacy practices. Review their policies separately.
7. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. We will post the revised version on the Site with an updated effective date. Continued use of the Site after changes constitutes acceptance. For significant changes, we may notify you via email or a Site notice.
8. Contact Us
If you have questions, requests, or complaints about this Privacy Policy or our data practices, please contact our Privacy Compliance Officer:
Phone: (860) 995-1025
Email: admin@pixelcoretech.com
Mail: PixelCore Tech LLC, Attn: Privacy Compliance Officer, 124 Lee Cir Dr, Rochester, NY 14626, United States